Customer Satisfaction

What if my Budsie arrives with a tear?
Budsies are gentle creatures, and the mail trucks can be bumpy rides. Before they leave our care, Budsies are carefully packaged to protect them as much as ...
Thu, Apr 7, 2016 at 2:18 PM
Can I change my mind or cancel my order?
Absolutely - as long as it's before we've started working on your Budsie. We keep you updated at each step in bringing your artwork to life, so yo...
Wed, Mar 25, 2015 at 5:16 PM
I played a bit too hard and ripped my Budsie
We'll send a doctor!  If a Budsie tears from regular use (child hugs included) within 15 days of receipt, let us know! We'll take a look and our t...
Thu, Apr 7, 2016 at 2:21 PM
I don't like how my Budsie turned out
Shhhh - don't let your Budsie hear you! ;) As you can imagine, bringing two-dimensional artwork to life is quite a creative challeng...
Wed, Oct 12, 2016 at 4:44 PM
My Budsie Arrived Late (or hasn't arrived at all) - I'd like a refund
Oh no! We do our very best to get Budsies created and delivered on time. But Budsies have a highly custom, hand-made creation process so sometimes even we n...
Fri, Apr 8, 2016 at 3:31 PM