Please reach out to our Customer Support Team immediately: either through our Help Wizard or the "Message Us" button on our FAQ page.
If you are using the Help Wizard on our website: click on the "Contact Us" button after you click ‘back’
We do have an Alteration Specialist that can make minor changes to your plush if necessary.
Please Note: Reaching out to our team does not guarantee the item will be intercepted prior to the order shipping out. If this happens, our Customer Service Team will be happy to provide instructions on returning the item for minor changes or repairs if necessary.