Shhhh - don't let your Budsie hear you! ;)
As you can imagine, bringing two-dimensional artwork to life is quite a creative challenge. Budsies artists give your artwork a lot of thought, and they apply their best judgment along with the description you provided while ordering to create the Budsie you imagined. Before writing to us, please note that our designers spent many hours and poured their soul into your creation (you can see exactly what goes into making a Budsies in this cool video).
We know that your Budsies are an emotional purchase. They are emotional for us, too. We are real people with big hearts who love working with kiddos and pets. Please be kind in your requests and we'll happily take care of you. Every customer should have a happy Budsies experience!
All Budsies are designed right here in Boynton Beach, Florida, USA. Similar to how Apple makes iPhones: the creative design is handled in the US while the manufacturing is done overseas. There are no big production lines for Budsies because each is uniquely hand-made. Our pattern makers, seamstresses, and cutters are skilled artisans with years of experience and months of speciality Budsies training. You can see our video of a real Budsies plushie being made to see how it all gets done.
While we do not grant refunds over differences in interpretation and there's no way to simply "edit" an existing Budsie, we understand that you may have had something specific in mind. We also know that sometimes it's hard to specify exactly what you want until you actually see the shapes in 3D. Therefore, we're happy to create a completely new Budsie or Selfie with your specific direction at a discounted rate of $50, Supersized Remakes will be an additional $10. If you are interested in a remake of a Petsie, we would be happy to create a new one for you based on your specifications at a discounted rate of $75. Our Specialty Commission remakes are $85, Supersized Specialty Commission remakes are $95. Please use the following simple form to let us know exactly what you would like to change and we'll get to it:
If you are using the Help Wizard on our website: click on the "Contact Us" button after you click ‘back’
If you are on our FAQ page: click on the “Message Us” button on the top of our FAQ page
Disclaimer: We here at Budsies provide a service as well as a product. Due to this, returning your product without being directed to do so by one of our team members will not guarantee the return of your funds.