Most Common Questions

These are the questions we get asked most often!

Can’t find your question? Reach out to us
We have recently implemented a new help wizard on our homepage. You can search for a specific FAQ  under “search for help” based on key words or look at a f...
Thu, Mar 19, 2020 at 11:43 AM
I need to change my shipping address on my order-How do I do that?
Our team would be happy to update the shipping address on your order prior to shipping your item out to you!  Simply contact us through the form at the ...
Fri, Sep 22, 2023 at 4:06 PM
I didn't receive my Confirmation Email. What do I do?
Oh no! You can’t locate your confirmation email? Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven’t recei...
Wed, Jun 24, 2020 at 1:53 PM
Do I need an account to order?
Creating an account is not mandatory in order to place an order with us. You are more than welcome to checkout as a guest. :) However, we do recommend creat...
Fri, Sep 22, 2023 at 4:06 PM
I received a Question from the Design Team. What do I do?
Our designers sometimes reach out to you directly if they have questions about the artwork/images that you provided. When you receive the question, please m...
Fri, Sep 22, 2023 at 4:14 PM
What if I miss my Sneak Peek?
We are very sorry you missed your Sneak Peek. :( To potentially avoid this, we strongly recommend adding support@budsies.com to your email contacts.  Pl...
Fri, Sep 22, 2023 at 4:15 PM
How do I add a recording to the Voice Recorder for my Selfie?
You will be able to customize your Voice Recorder once you receive your Selfie in person. :) Please watch this instructional video here fo...
Thu, Jul 15, 2021 at 12:20 PM
My Order is a Gift. Can you send it in a Plain Box?
Of course we can! Please just message our support team at support@budsies.com with this request and we will be happy to do this for you.  Please note th...
Fri, Sep 22, 2023 at 4:15 PM