Most Common Questions

These are the questions we get asked most often!

Can’t find your question? Reach out to us
We have recently implemented a new help wizard on our homepage. You can search for a specific FAQ  under “search for help” based on key words or look at a f...
Thu, Mar 19, 2020 at 11:43 AM
I need to change my shipping address on my order-How do I do that?
Our team would be happy to update the shipping address on your order prior to shipping your plush out to you!  Simply contact us through the form at the...
Thu, Apr 9, 2020 at 9:00 AM
I didn't receive my Confirmation Email. What do I do?
Oh no! You can’t locate your confirmation email? Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven’t recei...
Wed, Jun 24, 2020 at 1:53 PM
Do I need an account to order a Budsie?
Creating an account is not mandatory in order to place an order with us. You are more than welcome to checkout as a guest. :) However, we do recommend creat...
Wed, Jun 24, 2020 at 1:56 PM
I received a Question from the Design Team. What do I do?
Our designers sometimes reach out to you directly if they have questions about the artwork/images that you provided. When you receive the question, please m...
Wed, Jun 24, 2020 at 1:57 PM